COVID-19 UPDATE - - - - Please note that all delivery times are estimates and not being guaranteed by couriers

Covid Update

COVID-19 Update - Aug 2021

For the remainder of the 2021 season we will have our single person indoor pick-up counter open and continue to offer no-contact pre-arranged pick-ups as well as shipping orders to your door.  The pick up counter will be operated on a first come first serve basis so please allow time for other customers that have arrived ahead of you.  If you have a tight timeline on your pick up we would encourage you to order ahead and have your product prepaid so it can be placed in our no-contact pick-up area.  We will continue to comply with all other government regulations around physical distancing, masks and sanitation as they come into effect.  

For the consideration of all our customers, if you have a lengthy inquiry, need design help or are in the research phase of your project, please call or email so that we can provide you with the time and attention that is appropriate.  If you need help with those hard-to-find plumbing bits or finding specialized equipment, please give us a call and we will be happy to help you work through what you need and help with any problems you might encounter!

We will also continue to ship orders to customers that wish to stay at home.  Orders can be placed on our website, by email or over the phone and can be shipped right to your door.  We carry many items in stock to make this as efficient as possible and to compensate for the many supply chain challenges that currently exist.

We encourage everyone to follow government and health official guidelines and regulations.  If you need additional information, we encourage you to consult the following links:
WHO –  https://www.who.int/emergencies/diseases/novel-coronavirus-2019
Canadian Government - https://health-infobase.canada.ca/covid-19/epidemiological-summary-covid-19-cases.html
Ontario Government –  https://covid-19.ontario.ca/data
Region of Waterloo – https://www.regionofwaterloo.ca/en/health-and-wellness/2019-novel-coronavirus.aspx#

We will continue to be available by phone and e-mail during any government mandated shut-downs and look forward to being able to assist you to the best level possible through these challenging times.

Julia Webber, President